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What should you do if your Rochester home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your loved ones – against the various risks you might face, like break-ins, fire, and flooding. Although your home might be ready, that doesn’t necessarily mean you are. Do you know what to do if your Rochester home alarm system goes off? The sound of an alarm can be startling, disorienting, and may incite panic. Your best option is to stay calm and follow these straightforward suggestions.

Actions to Take Whenever Your Home Alarm System In Rochester Goes Off

Nobody wants to be in this dilemma, but it’s also the reason why you put in a home alarm system in the first place. You’re awakened in the wee hours of the morning with the unmistakable blasting of an alarm after a home security component has been triggered. What are you going to do?

  1. Don’t panic. This is simple to say but harder to accomplish when your home security alarm is ringing loudly, and your heart is beating rapidly. But keeping a cool head is the optimal way to evaluate the situation. Avoid the urge of trying to handle the emergency yourself but instead allow your monitoring professionals and first responders to carry out their job.
  2. Take care of your family. Your primary concern should be your family and moving them out of danger. In the case of a break-in, this might involve going to a designated safe zone as far from entry points as possible. The trespasser was likely already turned away by the alarm, but it’s always a good idea to be extra careful. If there’s smoke or a fire, you need to vacate your home without delay.
  3. Grab your phone. The vast majority of individuals keep their cell phones with them at all times these days, but you may forget to pick it up during an urgent situation. You’ll want to have it. You’ll be able to stay in touch with your monitoring professionals and obtain alerts through your home security app.

Connect With Your Round-the-clock Monitoring Team

Any time your home alarm system in Rochester goes off, your 24-hour monitoring specialists will spring to action. The first move is to verify your alarm, and that means communicating with you. The guideline they abide by is based on the kind of emergency. For example, if the emergency is of a medical nature, one attempt will be made to contact you before help is sent out. If you have a break-in - the most common kind of event - a monitoring agent will abide by these steps to contact you:

  • An attempt will be made to communicate with you via the touchscreen interface. You will usually be asked for a passcode.
  • If that effort doesn’t get a response, a call is attempted to your main contact number.
  • A second number or your first contact person is attempted next.
  • If you still can’t be reached, local law enforcement officers are deployed.
  • Your monitoring specialists will attempt to reach you again after emergency personnel are contacted.

If you're not able to communicate with the monitoring team, that’s OK. Support will still be dispatched even if you're not able to verify the emergency.

Be prepared for any crisis with a Vivint home alarm system in Rochester

Be prepared for any crisis with a state-of-the-art home alarm system in Rochester from Vivint. Contact (507) 710-3863 to begin customizing your home’s defense today.